Where can I find my tracking number?
You should receive an automatic notification via email with the tracking number provided. If you haven't received a tracking number or any other problems concerning the tracking number please email us at: email@example.com and we will be happy to assist you.
Please ensure that you input the correct address at checkout. Any incorrect addresses will result in parcels being lost in transit. If in the case of a lost parcel we will put a claim in with delivery company to retrieve your money and refund it back to you. Unfortunately the shipping cost will not be refunded.
What if i'm not at home when they deliver?
We recommend you use a delivery address where there will be someone to receive and sign for the delivery. For many of our customers this may be a work address. However, if you are out, the usual procedure is for the delivery service to leave a “We Stopped By” card (or similar). You can then collect from a depot or re-arrange delivery for a time that suits you.
Sincerely Nude do not accept liability for any delivery instructions issued to the delivery company by the customer. If you leave instructions requesting a parcel to be left in a different location you deem as a “safe place” such as in the shed, garage or with a neighbour, we cannot accept responsibility if you fail to receive your parcel.
If items are undeliverable to you by the courier/postal services these orders will be held for a defined period of time (varies per company) for you to collect. If uncollected items exceed this limit, they will be returned to us as the sender. All items will be automatically refunded and returned to stock. Your delivery will however not be returned as we have paid for the items to be sent to you. You will be notified via email of the refund once processed.
In some instances the delivery may take longer than the standard shipping times stated above. External factors might cause shipping delays such as international customs processing and holidays that we cannot control. Please contact us if your package is taking too long to arrive and we will work with you to resolve any situation. any questions or further assistance with your order, please contact us at: firstname.lastname@example.org