Returns & Exchanges


Sincerely Nude offers a refund or exchange service. Our returns and exchange policy is strictly within 14 days of receipt. 

Returns

Our policy lasts 14 days. Please ensure you return the product back to us within 14 days of receiving your order. If 14 days have gone by since you have received your purchase, unfortunately we can’t offer you a refund or exchange.

We also do not accept refunds on products that are intimate or sanitary goods. For example swimwear, lingerie, boob tape and nipple covers.

We do not accept refunds or exchanges on all items from sample and clearance sale. 

Additional non-returnable items: Gift Cards

There are certain situations where only partial refunds are granted (if applicable)

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company as sometimes it takes 3-7 days before authorisation from the bank. 
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@sincerelynude.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. We can however exchange for a different size 

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@sincerelynude.com and

To return your product, please mail your product to:

Sincerely Nude

15 Foundry Court

Tredegar Road

London GB

N11 2AW

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Gifts


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be e-mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.